Vannam Exchange Policy:

  • At Vannam, we aim to ensure that you are satisfied with your purchase. Please review our Return and exchange policy carefully.

Returns 

  • We don’t accept returns or refunds. We take customer satisfaction seriously and is our utmost priority. So, we can exchange with other products.

Exchanges

  • Eligibility: We only offer exchanges if the clothing item you received are defective or damaged. The item must be in its original condition, unused, unwashed, and with all tags attached. An opening video of the package is required to process any exchange request. Once the product is delivered to the customer, you will have to revert back to us within 2 days of delivery for exchange request of defective or damaged items. Requests beyond 2 days are strictly not eligible for exchange.
  • Time Frame: You have 2 days from the date of delivery to initiate an exchange. We are unable to process any exchange requests after this period.
  • Process: To request an exchange, please contact our customer service team at with your order number, the reason for the exchange, and the opening video. We will guide you through the next steps once your request is approved.
  • If there is any damage or manufacturing defect exchange will be accepted. Unpacking video is mandatory for any damage/missing claims. Unpacking video will be considered a proof. You need to reach us at our instagram @vannam_clothing or 7825040101 and send us an image and unpacking video of the damage/ defective area. Upon our confirmation, we will send you the address to return the parcel and send you the procedure. We will send you the shipping charges once you send the courier receipt. We dont have courier pickup service as we rely on third party couriers for all our courier activities.
  • Before we send the parcel we will measure the weight and mention it on the courier cover, for any missing claims we need you to send unpacking video along with the weight of the parcel.
  • RTO charges are to be borne by the customer if the customer fails to receive the parcel to any reason.

 

  • If we have sent any wrong item or size, we will accept the exchange. This has to be reported to us within 2 days of delivery. Upon our confirmation, we will send you the address to return the parcel and send you the procedure. We will send you the shipping charges once you send the courier receipt. We dont have courier pickup service as we rely on third party couriers for all our courier activities.
  • Exchange is not applicable between different categories. If the reason seems valid, we will consider it.
  • Please do note, that exchange is allowed once per order
  • We don’t accept exchanges /returns for any other reasons. If any product returned by the customer for damage or defective, its eligible for exchange only. We do not accept cash refund requests on any products sold at any time.
  • In case the product for replacement is not available at the moment, the customer will be eligible for store credit that is equal to the value of the product or they can choose any alternative product. Amount will not be refunded.
  • During exchange, if we dont have same item in stock, we will ask you to select from our available collection.Difference of amount has to be paid if the price of the product selected for exchange is higher.
  • Exchange/ replacement shipping will be processed only after the original item passes the quality check (Unused, unwashed & no smell). If there is any tag attached with the outfit, it has to be send mandatorily.

Shipping for Exchanges

  • Return Shipping Costs: We will send you the shipping charges once you send the courier receipt after the inspection of goods.
  • Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance. Vannam cannot be held responsible for items lost during return shipping.

Need Assistance?

  • If you have any questions or need further assistance, please contact our customer service team at 7825040101. We are here to ensure your shopping experience with Vannam is seamless and satisfactory.